Privacy Policy

1. Information We Collect

You can access portions of our platform without revealing personal information. However, to use features like shift claiming, messaging, or scheduling, you may need to provide:

• Account details (username, unique ID, password)
• Contact information (email address, phone number)
• Basic personal information (name, province of residence)
• Professional information (certifications, qualifications, work history)
• Proof of identity (government-issued photo ID for verification)
• Payment information (bank details for direct deposit)
• Any other materials you voluntarily submit (profile photos, feedback)

2. How We Use Your Information

We use collected information to:

• Create and manage your account
• Match you with appropriate shifts or workers based on qualifications
• Process payments and payroll
• Verify certifications and maintain compliance records
• Send administrative communications and shift notifications
• Improve our platform and services
• Respond to inquiries and provide support
• Enforce our terms and conditions
• Protect against abuse and maintain platform safety

3. Payment Processing

Payment information is processed through PCI-compliant third-party payment processors. We do not store full credit card numbers on our servers. All sensitive payment data is encrypted in transit and at rest.

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating the platform
• Employers/workers you are matched with (limited to what's necessary for the shift)
• Law enforcement when required by law or to protect safety
• Professional regulatory bodies for certification verification

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data at any time.

6. Data Security

We implement industry-standard security measures including encryption (TLS), secure authentication (JWT with refresh token rotation), database-level access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing
• Export your data in a portable format

8. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on the platform. Your continued use of the platform after changes constitute acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at support@carematch.ca or call (204) 975-0000.